Koyeb - Notice history

All systems operational

Control Panel - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

API - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Build / Provisioning - Operational

100% - uptime
Jul 2024 · 99.80%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Third Party: Github → API Requests - Operational

Third Party: Github → Webhooks - Operational

Third Party: Cloudflare → Cloudflare Sites and Services → API - Operational

Third Party: Docker → Registry - Operational

Third Party: Quay → Registry - Operational

Notice history

Sep 2024

Hypervisor network issue on FRA
  • Resolved
    UTC
    Resolved

    Machine was rebooted and we are conducting investigation with our provider.

  • Identified
    UTC
    Identified

    We have 2 hypervisor that just had network failure in the FRA region, we are currently investigating this incident.

Networking issues in tyo region
  • Resolved
    UTC
    Resolved
    The issue is resolved.
  • Monitoring
    UTC
    Monitoring
    We deployed a fix and are actively monitoring the system.
  • Identified
    UTC
    Identified
    We are aware of networking issues in the tyo region that are impacting all workloads there.
Network load balancing, high rate of 502 errors
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Migration to network stack v2
  • Completed
    September 26, 2024 at 5:00 PMUTC
    Completed
    September 26, 2024 at 5:00 PMUTC
    Maintenance has completed successfully.
  • In progress
    September 26, 2024 at 2:47 PMUTC
    In progress
    September 26, 2024 at 2:47 PMUTC
    Maintenance is now in progress.
  • Planned
    September 26, 2024 at 2:45 PMUTC
    Planned
    September 26, 2024 at 2:45 PMUTC

    We will migrate apps and services to our new network stack in Washington. If this migration affects you, you should have received an email on September 25th.

    The migration might automatically trigger a redeployment of your services with 60 seconds of connectivity loss at most.

Migration to network stack v2
  • Completed
    September 13, 2024 at 8:25 PMUTC
    Completed
    September 13, 2024 at 8:25 PMUTC
    Maintenance has completed successfully.
  • In progress
    September 13, 2024 at 5:14 PMUTC
    In progress
    September 13, 2024 at 5:14 PMUTC
    Maintenance is now in progress.
  • Planned
    September 13, 2024 at 5:14 PMUTC
    Planned
    September 13, 2024 at 5:14 PMUTC

    The migration will automatically trigger a redeployment of your services running in Tokyo with 60 seconds of connectivity loss at most.

Aug 2024

503 on newly deployed services
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    A fix has been applied.

  • Identified
    UTC
    Identified

    We identified an issue where some services are not accessible, ending up in 503s.

Workloads stuck in provisioning
  • Resolved
    UTC
    Resolved

    The issue has been tackled.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We identified a problem with our build infrastructure and are acting to rectify the issue.
Elevated rate of 50X errors
  • Resolved
    UTC
    Resolved

    This incident has been resolved, it was caused by a network component that became unresponsive due to memory shortage.

    We will continue the investigation.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Jul 2024

Provisioning delay
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Databases creation delayed
  • Resolved
    UTC
    Resolved
    The issue has been addresses.
  • Monitoring
    UTC
    Monitoring
    We have deployed a fix and are monitoring the resolution. We will soon close the incident as the key metrics are back to green.
  • Identified
    UTC
    Identified
    We are aware of an issue with a partner that is currently preventing new databases from being created. We are working to resolve the issue
Long queue times for image build
  • Resolved
    UTC
    Resolved
    The build system is back to normal also for hobby users.
  • Monitoring
    UTC
    Monitoring
    We deployed an hotfix and are monitoring the outcome.
  • Identified
    UTC
    Identified

    We identified an issue with our build system, that determines long queue times, and are acting to mitigate it.

    This issue is only impacting hobby accounts.

Frankfurt - Apps stuck in allocating
  • Resolved
    UTC
    Resolved
    The issue was a consequence of the incident of earlier today.
  • Investigating
    UTC
    Investigating
    We are investigating some reports of apps stuck in allocating in Frankfurt.
Issue with image build
  • Resolved
    UTC
    Resolved
    Our build system is back to normal operations.
  • Update
    UTC
    Update
    The fix is working, we are waiting for the build system to catch up.
  • Monitoring
    UTC
    Monitoring
    We applied a mitigation and are actively monitoring its application.
  • Identified
    UTC
    Identified
    We identified the cause of the issue: an incident with an external provider is affecting our build system. We are preparing a fix to mitigate the impact.
  • Investigating
    UTC
    Investigating

    We identified an issue with our build infrastructure. Currently many apps are enqueued for building and in pending state. We are investigating the cause.

    This issue is only impacting Hobby users.

Jul 2024 to Sep 2024

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